What products are Return and Exchange
The purchased items can be exchanged within 7 days from the date of delivery under the following conditions.
· Returned products must be in new, unused condition and include the original box and/or packaging with all tags unremoved.
· Once your return is received and inspected by Al Yousuf Motors , our team members will contact you and assist you in regards to the new item.
· The customer is responsible for all transportation cost associated with getting the order back to our showroom except for items that are not matching with the ones that are described on website or defective items.
· See below for instructions on where / how to get your return order back to us.*
Used or Damaged Merchandise
· Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. (Please try the product indoors)
· Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc ) or otherwise is in a condition other than it was received cannot be returned.
Apparel and Helmets
· Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags attached. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
· Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
· Un-used items that are returned with missing or damaged packaging, tags and components will be returned to the customer without exchange.
Electronics, Parts, Tools, Tires
· Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
· Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
· Any Tool or Chemical that has been opened or seal broken is non-returnable.
· Open box items for which the packaging has been destroyed are not returnable.
· For items with warranty , should be returned to any Al Yousuf Motors Showroom for repairs/ replacements.
· Manufacturer warranty is applicable for certain items., Items covered under warranty will be clearly mentioned in the product page
· Please note warranty processing will take time and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
· We request the customer to check the received goods in front of the courier driver at the time of delivery. If the item found in damaged condition, you can refuse to accept the shipment and return it to the same delivery person.
· Any claims raised afterwards for damaged items will not be entertained.
Please note there is no order cancellation/ refund policy under any circumstances.*